Overview: Key Company Information
Compared to other online diamond buyers, WP Diamonds is relatively new to the online diamond buying industry. White Pine Trading launched WPDiamonds.com in 2012 so they can directly buy diamonds from individual sellers. Despite being a relative newcomer to the industry, WP Diamonds managed to become one of the most reputable online diamond buyers today.
We find their service to be among the best online and we highly recommend them to those who are looking for sites where they can their sell their diamonds and expect good service. Our recommendation is based on the following factors:
BBB Accreditation Rating: WP Diamonds is accredited by the BBB and currently holds an A rating. They hold a high rating because of their high quality of service and their quick response and resolution to a previous complaint filed against them. The only factor that lowered their rating is the fact that they have only been in operation for a few years but other than that, they are in high standing with the BBB.
How to Request a Pack
Unlike other online diamond buyers, you can’t request for a shipping pack from WP Diamonds outright. You have to undergo the initial valuation first. This is accomplished by filling up the valuation form on their website. The more information you can provide, the more accurate their initial valuation will be and the faster the process will take.
They will get in touch with you after you have submitted the specifications of your diamond. If they feel that the information you have provided is limited, expect to get a phone call or email from them asking for more information.
While it might take longer to accomplish than if you just send your diamonds to them directly, this step is necessary to ensure that your diamond gets proper insurance once it is shipped.
Shipping and insurance is free. WP Diamonds uses FedEx for shipping. Once the initial valuation stage is accomplished, they will email you a shipping label with instructions on how to pack and send your diamond. The shipping label can be used for next-day shipping but it is valid for 14 days from the day it issued.
Shipping is convenient, as you can send from FedEx branches anywhere in the US. Plus, you don’t have to take out the costs out of your own pocket.
Once they receive the package, your diamond will undergo the final valuation. WP Diamonds has a team of GIA trained diamond valuation experts so you can expect to get an accurate valuation of your diamond.
An instant quote is not currently offered. You will need to send in the information to WP Diamonds to get a proper estimate.
After the final valuation, you can approve or deny their price offer. If you accept, the amount will be wired to you on the same day.
WP Diamonds doesn’t offer any return guarantee after you have accepted their payment. They do, however, offer to return the package free of charge with insurance should you choose to deny their final price offer. It’s important to make sure that you’re ready to sell your diamond as once you accept the final offer, there’s no turning back.
Their website is professional, user-friendly, and informative. They provide detailed information about the diamond valuation process and they even give sellers an idea of how much they can expect to resell their diamonds. They have made an obvious effort towards informing their clientele about how the process works and transparency is always a good thing when doing business with a company.
All content is neatly organized, making it easy for site visitors to navigate from page to page and to find exactly the information that they are looking for.
With their excellent standing with the BBB, great customer support, professional and informative website, we highly recommend WP Diamonds. However, it might be better to sell to them if you knew the specifications of your diamonds, as it might be difficult to get an initial valuation if you’re not too sure about the details of your diamond. While the process might be slower than others, WP Diamonds certainly offers one of the best diamond selling experiences online.
Diamond Review: 4/5
The information above was accurate as of the posting date on March 31, 2014. We do not actively monitor changes to these, so some information may be out of date. We recommend confirming the information provided above before doing business with any of the companies listed.